YNCU has been made aware of fraudulent phone calls from individuals falsely claiming to represent our fraud department.

Members can be assured that this activity is not related to YNCU's banking systems or online banking platforms. As a reminder, YNCU will never ask you to:

  • Share your online banking password.
  • Provide your debit card PIN, CVV, expiry date, or full card number.
  • Make a purchase, payment, or transfer funds at our request.

If you receive a suspicious call claiming to be from YNCU, please do not provide any personal information. Hang up and contact our Service Excellence Centre directly at **1-888-413-9628** to verify the request.

Members should also remain cautious of emails or messages that:

  • Create a sense of urgency or pressure you to act quickly.
  • Contain spelling or grammatical errors.
  • Include links to unfamiliar websites.
  • Come from email addresses that do not appear to be associated with YNCU.

The security of our members remains a top priority. If you have concerns about a communication you have received, please contact us or visit your local branch. Our team is here to help.

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We’re a straight-talking financial partner who understands the real trials and financial realities of our members' lives today. We’re the kind of partner who would rather use our profits to fuel local growth than let them leave the communities we belong to. We’re the kind of ally that kicks ‘cookie cutter’ solutions to the curb to lay out personalized solutions that actually meet your needs. We’re all about being a good neighbour.



YNCU acknowledges the history of the traditional territory on which it operates. YNCU is headquartered on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee Peoples as well as on Robinson-Huron Treaty territory, traditional territory of the Anishnaabeg, specifically the Garden River and Batchewana First Nations, as well as Métis People. We recognize our responsibility to serve as stewards of the land, air, and water, and respect and honour the long-standing relationships of the original caretakers who came before us. Please remember, that no matter where you are in Canada, you are on Indigenous Traditional Territory and on the treaty lands of many First Nations.

This land acknowledgment is a small act of reconciliation on behalf of YNCU to our First Nations community members. If you have any suggestions for this land acknowledgment, or for how we can better act as stewards of respect and reconciliation, please click here to use our Feedback form.

Our sincerest thanks to Bob Goulais from Nbisiing Consulting, Tammy Webster of Let’s Talk Science, and Stephen Jackson from Anishnabeg Outreach for their time and effort in providing us with this education.

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